Privacy Policy

1. Information We Collect

We collect information to provide better aircraft maintenance and repair services. The types of information we collect include:

• Personal Information: Name, email address, phone number, mailing address, and payment information when you book services or make purchases.
• Aircraft Information: Aircraft registration numbers, model, serial number, and maintenance history for service purposes.
• Business Information: Company name, FAA certificate numbers, and business contact details for commercial clients.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide aircraft maintenance, repair, and inspection services
• To process bookings, orders, and payments
• To communicate with you about service status, appointments, and updates
• To maintain aircraft maintenance records and documentation
• To comply with FAA regulations and legal requirements
• To improve our website and services
• To send promotional materials (with your consent)

3. Legal Basis for Processing

We process your personal information based on the following legal grounds: performance of a contract with you, compliance with legal obligations (including FAA regulations), legitimate interests in providing and improving our services, and your consent where required.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operations (payment processing, cloud storage, email services).
• Legal Requirements: When required by law, subpoena, or governmental request, including FAA compliance.
• Aircraft Records: Maintenance records may be shared with aircraft owners, buyers, and regulatory authorities as required.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
• With Your Consent: When you explicitly authorize us to share information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations (including FAA record-keeping requirements which may require retention for several years), resolve disputes, and enforce our agreements. Aircraft maintenance records are retained in accordance with federal aviation regulations.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Restriction: Request restriction of processing your personal information.
• Portability: Request transfer of your data to another service provider.
• Opt-Out: Opt-out of marketing communications at any time.

To exercise these rights, contact us at privacy@crayonsandwrenches.com. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website:

• Essential Cookies: Necessary for website functionality and security.
• Analytics Cookies: Help us understand how visitors interact with our site.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., FAA resources, parts suppliers). We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

10. Children Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information. To exercise your California rights, contact us at privacy@crayonsandwrenches.com.

12. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised Last updated date. We will notify you of material changes via email or through our website.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: